Technical packages

HOW MUCH DOES OUR WEBSITE SUPPORT COST?

Custom support packages are available on request

BRONZE

£9.99 /month

Includes core updates, theme & module updates with 30 minutes of support for fixes, search engine optimisation or minor changes.

SILVER

£14.99 /month

Includes core updates, theme & module updates with 1 hour of support for fixes, search engine optimisation or minor changes.

GOLD

£19.99 /month

Includes core updates, theme & module updates with 2 hours of support for fixes, search engine optimisation or minor changes.

At Refresh Creations we deliver user-friendly assistance for individuals having technical problems with their website or associated technology. The technical support team is composed of individuals that are familiar with the ins and outs of the Internet and computer hardware/software.

With this knowledge, we are able to troubleshoot most problems that a user or website administrator experiences. Technical support is provided over the phone, through email, or via remote support software that allows me to control your computer.

FREQUENTLY ASKED QUESTIONS

We're happy to answer any questions. Contact us for assistance

What are WordPress updates?
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From time to time WordPress and the plugins it uses to add additional functionality to your website will require updating.

Updates typically happen when developers release security patches or add extra features. The WordPress dashboard will indicate when an update has been released.

Do I need the updates?
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It’s good practice to keep WordPress and all plugins updated to the latest version. The top two reasons for sites being hacked are insecure passwords & outdated (vulnerable) software, updates help to reduce the risk of that happening.

What about any hidden extras?
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We like to play fair and do what we can to keep costs low however any work undertaken that has not been agreed to prior will be charged at our standard hourly rate.

We help your business to thrive online

Talk to us about your requirements today!